The Paystack guide to handling disputes at scale
Learn how Paystack manages disputes across multiple markets, using smart tools, clear SLAs, and merchant education to reduce losses, stay compliant, and build long-term trust.
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16 articles
Learn how Paystack manages disputes across multiple markets, using smart tools, clear SLAs, and merchant education to reduce losses, stay compliant, and build long-term trust.
Online payments enable ambitious companies in Africa to accept payments from customers safely and securely, no matter where they are in the world. However, like all good things, online payments come with risks, including cyber fraud.
Startups and early-stage businesses have a lot on their plates, raising capital, finding product-market fit, scaling, and more. With so much to juggle, it’s easy to push concepts like data privacy and protection to the back burner.
Last year, we took a deep dive into African fintech in 2022, analyzing the key developments, recurring themes, and emerging trends that we anticipated would play a key role in the new year.
Imagine you're leaving your home for a trip. You’d lock all your doors, and in some cases, even the windows. You wouldn’t want intruders to find an easy access point, especially in your absence.
From the small airtime kiosk in Kumasi, Ghana, to the corner pharmacy in Ejigbo, Nigeria, a network of agents forms the backbone of the financial system that makes payments possible in Africa.
2022 marked another captivating chapter in African fintech as the sector navigated a rapidly evolving landscape. As avid observers and active participants, Decode Fintech and Paystack have had a front seat to these developments, giving us unique insights into the stories that defined the year.
On December 12, 2022, the Central Bank of Nigeria (CBN) published an invitation on its website for interested startups and innovators to apply to its Regulatory Sandbox.
On August 16, 2022, the Federal Competition and Consumer Protection Commission (FCCPC) issued a Limited Interim Regulatory/Registration Framework for Digital Lending in Nigeria.
Instant digital payment networks support trade and value exchange within and between countries worldwide. In Nigeria, one of those intricate systems is NIBSS Instant Payments (NIP), a payment service used by banks and other financial institutions to power real-time bank transfers for customers and businesses.
On April 11, 2022, the Central Bank of Nigeria granted MTN Nigeria final approval to operate a Payment Service Bank. A little over a month later, Nigeria’s largest telecommunications provider launched its MoMo Payment Service Bank (PSB) to the public, allowing its Nigerian customers create accounts, pay bills, send and receive money, and more, services which have been available to customers in other countries for years.
In May 2021, Paystack officially launched in South Africa. Almost exactly one year later, thousands of ambitious businesses across South Africa use Paystack to get paid online.
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